Tron stands for ‘Technology Revolution On-Net’. We are a Mobile Virtual Network Operator (MVNO) run by Talk Focus Sdn Bhd.
You may contact 1300 800 188, 7am-12am daily
The 011 prefix is shared by a number of mobile operators. Your Tron number will be between 011-16760000 to 011-16799999, and 011-20000000 to 011-20499999
As an MVNO, Tron leverages on DiGi’s infrastructures and systems. For some mobile phones, it may show ‘DiGi’ instead of ‘Tron’.
Please contact Customer Service at 014-3376666 and report your lost SIM card. This will suspend your mobile services and prevent any loss of your Tron Talktime.
For a fee of RM10, you can get a SIM replacement at Tron’s Concept Store, which can be found here.
Unfortunately not. Please backup your SIM data regularly to prevent any data loss.
a) Log on to www.tron.com.my and click ‘First Time Login’b) Key in your mobile number, captcha code and click submit c) You will then receive a One Time Password (OTP) via SMS from 78888 d) Key in your One Time Password (OTP) and enter your preferred password e) Update your profile (remember to key in your valid e-mail) f) Your My Tron portal is then activated.
After you login to the portal, click ‘My Account’, then ‘e-Billing’. Please note that e-Billing is updated on a daily basis.
Yes, the itemized bill shows the latest 3 months usage.
No, Tron does not practice mailing any hard copy bills out to our Subscribers. Please log in to Tron portal to view your bills.
You must be aged 12 or above.
a) Make a first call from your phone to any valid numberb) You will then receive a welcome SMS from 2900 c) Your new Tron SIM is then activated.
If you would like to switch from another mobile provider, please visit our Switch to Tron page.
PUK stands for PIN Unlocked Key. If you have enabled PIN lock, you will be requested to enter your PIN when you switch on your mobile phone. If a wrong PIN is entered more than 3 times, your SIM will be locked and the PUK code is required to unlock it. If the PUK code is entered wrongly for 10 times, your SIM is locked permanently and a new SIM card is needed.
The PUK is printed on the SIM card frame. Alternatively you can also contact our Customer Service personnel for help, or visit our Tron Concept Stores.
No, unfortunately all Tron numbers are not allowed to perform change of ownership.
|Name : Tron Internet APN: diginet Proxy: Port: Username: Password: Server: MMSC: MMS Proxy: MMS Port: MMS Protocol: WAP 2.0 MCC: 502 MNC: 16 Authentication Type: PAP APN Type: default , supl (Others, blank)||Tron MMS, APN: digimms username: mms password: mms Proxy: 203.092.128.160 Port: 80 MMSC: http://mms.digi.com.my/ servlets/mms MMS Proxy: 203.092.128.160 MMS Port: 80 MMS Protocol: WAP 2.0 MCC: 502 MNC: 16 Authentication Type: PAP APN Type: mms|
|Depending on which model you are using, these settings may vary slightly: Menu > Connectivity > Destinations > Access Point > Add new Access point You can then enter your carrier’s settings for data. To set up your MMS manually: Menu > Messaging > Options > Settings > Multimedia Messaging You can then enter your carrier’s settings for MMS.|
|1. Select Settings 2. Select General 3. Select Network 4. Select Cellular Data Network 5. Under Cellular Data Option APN: diginet Username: Password: 6. Under MMS Option APN: digimms Username: mms Password: mms MMSC: http://mms.digi.com.my/servlets/mms MMS Proxy: 22.214.171.124:80 MMS Max Message Size: MMS UA Prof URL: 7. Click Network Tab to save|
|1. Click the Start (menu) button 2. Choose Settings from the program list 3. Scroll down and click Cellular 4. Click on the Edit APN Button to set APN: diginet Username: Password:|
Tron Talktime is the credit available in your Tron SIM account for Voice, SMS, MMS and Data.
Tron Talktime is valid for 365 days.
The expiry details are shown in the following Account Life Cycle chart: Account Life Cyclei. Tron Talktime is active for 365 days upon first call, reload or transfer. ii. 7 days before the 365 day expiry period, you will receive an SMS reminder. iii. Your account will be suspended for ninety (90) days after your Talktime validity expires (R2-R1). However, you are still able to receive incoming calls, SMS and MMS. iv. You will receive another SMS reminder seven (7) days prior to account termination. If you fail to reload during this suspension period, your account will be terminated.
a) Option 1 – Key in *123*<coupon number># , then press call or sendExample : Key in *123*<coupon number># , then press call or send b) Option 2 – Call 014 669 9999 from your Tron mobile and follow the instructions given. c) Option 3 – UMB Reload:
Key in *129*1*2# and press call or send.
Via UMB (USSD Menu Browser) menua) Key in *129# and press call b) Select 5 and press reply c) Select the amount to be transferred d) Enter recipient’s mobile number e) Press 1 to confirm
The transfer amounts and minimum credit requirements in the sender’s account can be found here.
You can add up to 12 Tron numbers and 3 non Tron numbers into your list. To register, please follow the instructions below:i. Key in *129# ii. Select 4 for Friends and Family iii. Select 1 for (Tron numbers) or select 2 for (non Tron numbers) iv. Select 88 to add number v. Key in mobile number (e.g. 01xxxxxxxxx)
Yes, you are allowed to have 5 free complimentary changes – 4 Tron numbers and 1 non Tron number. Any subsequent change of numbers will be charged at RM2.00 each.
Follow the instructions below:i. Key in *129# ii. Select 4 for Friends and Family iii. Select 1 for (Tron numbers) or select 2 for (non Tron numbers) iv. Select phone number v. Select 1 to delete
Yes, both can be deactivated.i. Key in *129# ii. Select 6 for Mobile Services iii. Key in 3 for Voicemail iv. Select 1 for Service and Package v. Select 3 to Deactivate Voicemail/Visual Voicemail vi. Select 1 to Confirm
No, not at the moment.
The PAYU Internet data connection is part of the service as a default, if you are using data on your Tron SIM, you will be charged accordingly as “Pay As You Use” rates with conditions as stated in the Subscriber Terms & Conditions (Clause 5.10). If you wish to disable this function, you may call the Data and Voice Customer Careline (014 337 6666) or disable it via your phone settings.
Tron Dealz is a discount program exclusive to only Tron customers. Participating outlets range from F & B, retail to entertainment products and services. Claim and enjoy endless merchant perks with unbelievable promotions. Look out for the Tron logo in any outlet for Tron Dealz.
The Tron Dealz e-Vouchers purchased will be forfeited.
You can resend the SMS/MMS e-voucher from the Tron Dealz’s dashboard menu after you login.
Tronfone is a fixed wireless phone operating on GSM/UMTS (SIM card) networks.
No, however Tron customers are entitled to purchase Tronfone with a special discount voucher.
You can purchase it at Tron Concept Stores.
i. No monthly rental cost incurredii. Does not require any phone cables iii. Can receive and send SMS
Yes, it has 1 year service warranty period from the date of purchase.
No, you must subscribe to Tron’s prepaid SIM package that comes with the Tronfone Cash Voucher of RM 100.00.