NOTICE OF SERVICE TERMINATION


We regret to announce that Tron will terminate MVN service starting from 31/12/2018 due to

  • i. Expiry of the Contract between the Host Operator - DIGI and us.
  • ii. Termination of the contract between Host Operator due to unattainable of mutual agreement.

Impacted Services

i. MVN services will only be available till 30/12/2018.

ii. From 31/12/2018 till 30/1/2019, only domestic SMS for incoming/outgoing and domestic incoming voice call are available for port out purpose to other telcos.

iii. On 31/1/2019, MVN service will be permanently shut down.


Service continuity options

Subscriber may choose from the options:

  • i. Direct Port-in to Tron collaboration party to retain their current number & services, following the Port-in Standard Procedures with terms & conditions. (Priority)
  • ii. Port-out to other Telco to retain their current number or,
  • iii. Terminate their existing MVN services from Tron, following the refund standard procedures.

Subscribers who do not select any options from the above before 31/1/2019, their MVN service will be terminated permanently.


Standard procedures for Direct Port-in (To Tron Collaboration Party)

Subscribers may visit this url https://www.halotelco.com/directportin and request for direct port-in.

*Terms and conditions applied.


Standard procedures for Refund

Subscribers may visit this url http://channel.tron.com.my/refund and request for refund.

Refund request will be available from 18/12/2018 until 17/1/2019. Once the request has been approved, the refund will be issued within one month after 21/1/2019.

*Terms and conditions applied.


Contact information

Address
: K-2-8, 2nd Floor, Kuchai Business Park, Jalan 1/127, off Jalan Kuchai Lama, 58200 Kuala Lumpur.
Customer Service Hotline
: 1300 800 188
Email Address
: cs@tron.com.my

Customer Service Operation Hours from 9am - 6pm.

(Monday – Friday, exclude Sat, Sun & Public Holiday) - till 17/2/2019


Thank you for your support all this while.